The State of Aged Care in Australia Today - by Sharyn Ladiges

by Sharyn Ladiges  (ALP member and activist)

It’s been 20 years since the government brought in the Aged Care Act 1997 to deliver a new model of care for older Australians who could no longer live at home and required assistance with daily tasks. The act aimed to facilitate choice and independence for the elderly, and direct services to those with the greatest needs.

But the legislative change also coincided with an era of advanced ageing and more complex needs in our elderly.

People who had previously entered low-level residential aged care (then called hostels), are now cared for in the community. Once they enter aged care, they’re older and sicker than before, and have more complex needs. Since 2008, the number of older Australians admitted to a residential aged care facility has remained steady, but the proportion of people with high-care needs has progressively increased.

Older and sicker Australians

Currently, around half of people living in aged care have dementia, depression, or another mental health or behavioural condition. The proportion of older people requiring high care for complex needs, which includes assistance with all activities of daily living such as eating and bathing, has quadrupled from 13% in 2009 to 61% in 2016.

When the act was introduced, more emphasis was placed on supporting older people to remain at home for as long as possible. Now, the transition to permanent care only occurs once all options have been exhausted. The needs of the elderly population often outgrow the available community aged care support. This then requires an admission into one of Australia’s 283,000 (subsidised) residential aged care beds. As a result, our aged care facilities are increasingly functioning as hospices for the frail elderly with complex care needs.

The main flaw of the act was to repeal the legal requirement for all aged-care facilities to provide 24-hour registered nursing care to assess and manage resident’s changing clinical needs, wounds and unrelieved pain. So residents have minimal access to this. Too few have access to the necessary help from a geriatric medicine specialist (doctor), psychologist or social worker. And their families have minimal access to psychological and social support, and bereavement follow-up.

Why was the act introduced?

The 1997 act replaced two outdated and confusing 1950s laws to create a single statutory framework for Australian aged care services. It detailed the responsibilities of aged-care operators in relation to quality and compliance. It also empowered the relevant minister to set out principles covering matters such as quality of care, accountability and user rights.

The introduction of the act fuelled a much-needed capital works program funded by low interest bonds from older people entering residential aged care. This was meant to make aged care facilities more home-like, while also meeting care needs.

A major achievement of the act has been the amalgamation of hostels (social care accommodation for older people) and nursing homes (frail aged accommodation with 24-hour nursing care) into a single, user-pays regulated system. Now, people live in one institution, but are classified as having either low-care or high-care needs.

This was to provide older people with an opportunity to “age in place”. So, to have a seamless transition into higher-level care as lower-level physical care needs intensified; and to ensure people living in an aged care facility received all of their care needs in one location.

Major pitfalls of the act

The act’s repeal of the legal requirement for 24-hour nursing care reflected the social model of care underpinning the legislation. The idealistic yet impractical philosophy took the focus away from nursing and medical care. So now, the bulk of personal care is provided by a pool of untrained and unregulated aged-care workers supervised by a very small number of registered nurses.

Registered nurses employed in aged care are central to assessing, planning, monitoring and delivering complex care to older people living in these facilities. But there are too few registered nurses (and they are often managing the facility) so they have limited capacity to ensure the older person’s function, comfort and dignity is optimised, their mobility maintained and dependence minimised.

These skilled nurses also have few opportunities to ensure the resident’s family members receive the appropriate level of psycho-social and spiritual support they often need. Primarily because they’re dependent on the unskilled workers alerting them to changes in the resident’s condition or the families concerns.

Aged care facilities lack the clinical infrastructure of our hospitals. So, if a registered nurse is not on duty, there are few people the unskilled care workers can call for timely clinical review.

If the GP can’t be contacted and the registered nurse is not on duty, an ambulance will be called and the frail older person will be transferred to hospital for assessment.

What needs to happen

Numerous inquiries have highlighted the need for a skilled aged-care workforce to ensure older Australians have access to the level and quality of health care they deserve. These health care gaps persist largely because the act’s principles, while possessing the status of law, are not subject to the same parliamentary control and public accountability.

A new nursing skill mix model is urgently required in aged care to address the level of unmet health care needs. At a minimum, the act should be amended to stipulate appropriate staffing requirements for the delivery of direct clinical care, including the presence of at least one registered nurse at all times. As part of the skill mix, a higher ratio of registered nurses and enrolled nurses supported by a team of care workers is required.

The availability of a nurse practitioner, with advanced training and prescribing rights, and a geriatrician to all aged care facilities would do much to improve timely access to medical care. It’s also likely the addition of this tier of health professionals into aged care would reduce the need for unnecessary emergency department presentations. These are often distressing for the resident and their family, as well as being costly to the system.

Unfortunately, the act fails our most vulnerable members of society and their families by not providing them with the skilled nursing, medical and allied health care they require in their last year, weeks or days of life.

Afterward (by Dr Tristan Ewins, blog publisher)

Sharyn Ladiges has described the evolution of the Aged Care sector very well, and has made a compelling case for "a new nursing skill mix model" which would include a registered nurse on site at all times.  This has long been a core demand of Aged Care workers, nurses, and families. Also broader 'staff to resident' ratios are necessary to ensure all residents in high intensity care receive the care they need ; including regular turning to prevent bed sores and so on.

Arguably, though, we could do with a National Aged Care Insurance Scheme model involving relatively comparable resources as the National Disability Insurance Scheme  - but hopefully learning from any problems which have been experienced in the implementation of that model.  This would provide comprehensive services for all in need of any kind of aged care: ageing in place ; low intensity residential care ; high intensity residential care...

Firstly we need to get rid of user pays: for both high intensity and low intensity Aged Care (and 'ageing in place') ; and fund fully from progressive taxation.  User pays mechanisms have often been onerous ; have forced the sale of family homes ; have weighed relatively heavily on some working class households.   Aged Australians from all kinds of backgrounds should have access to the same very high quality Aged Care services as one another ; where no-one experiences relatively inferior quality care on account of socio-economic background.

Secondly we need to ensure *happiness* and mental health as well as physical health.  This means ensuring social and intellectual engagement for people of a variety of backgrounds and interests.  It could mean outings ; forums ; access to information technology ; creative and artistic activities ; listening to or even playing music ; mediated discussions ; access to books ; reading and discussing the papers, current affairs, the news ; watching and discussing films, and so on.  This needs to be addressed in both low and high intensity care, and for those 'ageing in place'.  Perhaps more effort and resources need to be put into addressing loneliness amongst those 'ageing in place' alone as well.  High quality food needs to be ensured for all as well ; as does privacy; and access to pleasant surroundings - eg: gardens ; where possible sunshine ; and so on.

Finally , we need to be taking a close look at the 'for profit' part of the residential aged care sector.  Private providers should not be gouging residents and families ; and the sector needs to be thoroughly regulated to prevent 'short-cuts' and so on to reinforce 'bottom lines'.  We need more emphasis on the state sector and on 'not for profits' ; and subsidising these to ensure the highest quality care for everyone.

Thanks again to Sharyn Ladiges for her informed overview of the development of the sector and the issues it faces today.